Main Event Sponsor - The Marston Group
Marston Group is the UK’s leading judicial agent. We work on behalf of government, the courts, companies and individuals to ensure debts are effectively and fairly recovered. Our award-winning services are augmented by proactive investigation and deployment of cutting edge technology including; a £3.5 million bespoke IT system, speed dial alarms for every field agent, a pioneering use of video badges for door-step visits (which won Credit Today’s Best Use of Technology award) and state-of-the-art learner response systems within our training centre. Marston has been voted ‘Enforcement Team of the Year’ for three years running, and has attained a raft of additional accreditations for innovation and partnership working.
To contact us, please call: 01992 703701, email:
, or see our website: www.marstongroup.co.uk.
|Bureau van Dijk delivers detailed company information for financial research, benchmarking and credit analysis. We work with an extensive network of niche and local content providers to deliver information on approaching 100 million companies across the globe. These are presented in a standard, comparable financial format. We combine information with our powerful software so you can create your own ratios, financial variables, graphs and analyses. We have domestic, European and global products so you can tailor your access depending on the markets you monitor. As well as detailed financials for companies we provide modelled financial strength data from a range of experts. It is straightforward to integrate data from our products into your own systems and workflow. Our new Credit Catalyst is now live – a powerful tool which gives you tailored data and analysis options for the credit environment. Other products include Orbis, Amadeus and Fame.|
or visit www.bvdinfo.com
|Company Watch tracks and predicts the financial health of companies worldwide. We have predicted around 90% of company failures in advance over the past 14 years. Having spent more than a decade developing complex mathematical models we have identified the key ratios that differentiate winners from losers. The combination of these ratios is called the H-Score, which powers our interactive online risk management system. Working with the banks, accounting firms, insurance companies, government agencies and corporates, we have helped our clients address their risk management needs both online and through integrated tailored solutions. Call 020 7721 8440 or e-mail
to find out more.|
|We won the Debt Collection Agency of the Year Award in November 2011 (sub £2m turnover category) and have just been shortlisted for the Utilities & Telecoms Debt Collection Agency of the Year Award, having been nominated by one of our prime telecom clients. We cover both consumer and B2B sectors and our focus is on quality with compliance. We have a reputation for being flexible, efficient and having an eye for detail. To trial our services contact Steve Murray on
|Using the best people and the best tools, the Business Recovery Unit of Clarke Willmott solicitors lead the way in debt recovery. Utilising tailored strategies we have achieved outstanding results for our clients. Our uniqueness is that we combine the capacity of a DCA with the skill of a top law firm. Dealing with both high volume and individual complex debt cases, we provide a quality, cost effective and all embracing service.|
Contact Jane Dunlop, Kat Quinton or Stuart Hoysted on 0845 209 1689 or e-mail
|Creditsafe are the UK’s most chosen supplier of company credit data. However the Creditsafe system offers much more than that. It offers invaluable business insight into prospective customers, suppliers, competitors and business partners, making it essential to everyone in your business. In addition Creditsafe Creditnet offers affordable access to reports on over 54 million companies throughout Europe and North America. It is simply a more intelligent way of doing business both in the UK and abroad.|
For a free trial call Lisa Baker on 07827 350295 or 02920 886500.
|Debit Finance Collections specialises in making your customers’ payments easier, faster and completely paperless. Debit Finance Collections has been operating in direct debit solutions for a wide range of industries for over 30 years, and prides itself on offering reliable, excellent services to customers throughout the UK. The online service enables customers to choose a payment date that suits them and notifies the client in real time if direct debit requests are declined, thus creating a more efficient service. The system is an entirely online paperless system that can be rebranded to present a seamless operation to customers.|
Contact Ivan Stevenson on 01908 422000, 07770 816969 or e-mail
|drydensfairfax solicitors is the largest specialist debt recovery law firm in England & Wales providing volume debt recovery and debt litigation services to a variety of lending institutions, debt purchasers and central Government departments.|
With over 300 staff including a dedicated 100 seat contact centre in Leeds and specialist litigation teams in Bradford we provide a high quality, regulated, one-stop debt recovery solution.
- Pre-legal collections
- Standard and technical litigation
- Possession litigation and possession sales
- Mortgage shortfall recovery
|Hays Credit Management is an award winning division of Hays that specialises in placing experts into credit control and credit management jobs. As exclusive corporate partners and sole providers of a dedicated recruitment and career development service for the ICM, we can provide invaluable careers advice and guidance to both candidates and clients. Our candidate registration process is also unrivalled, and includes a credit control skills test developed exclusively for Hays by the ICM.|
|High Court Enforcement Group is the largest independently-owned high court enforcement organisation operating in England and Wales today, with over 200 employees. The group offers more authorised high court enforcement officers than any other agency in the sector, live electronic information exchange with officers, online access for bulk issuers and more fully operational offices than any of its competitors. It was the first company of its kind to have achieved a dual standard, namely, ISO 9001:2000 and ISO 27001:2005. It is an experienced and professional organisation, offering a dynamic and proactive service in an approachable way and takes immense pride in listening to clients’ specific needs and providing bespoke enforcement solutions that work.|
Contact Gordon Dean, Amir Ali or Martin Leyshon on 0870 240 0027.
|With more than 40 years’ proven expertise in delivering successful outcomes for our clients and their customers, the lewis group is entering the most exciting stage in its history. We are already the most valuable performer with eight out of ten of our clients, capable of providing a variety of solutions, adaptable to our clients’ needs. Whether it is having the largest and most successful doorstep collection operation in the UK, or being the most effective consumer litigator, at its heart our service is about supporting our clients, with a record in reputation management and compliance second to none. And with an unprecedented investment plan to support our future ambitions we are well on our way to becoming the best collections business in the UK.|
To find out more about how you can be part of our story contact Matt Subert at 01274 853966,
or visit us online at www.lewisgroup.co.uk.
|Widely acknowledged as the UK’s leading debt purchasing company, Lowell Group prides itself on its close and transparent relationships with clients, fair treatment of customers and an ethical approach to collections. Developing Better People, Better Practices and Better Systems to deliver Better Results. Lowell Group was the inaugural winner of CCR’s ‘Excellence in Collections’ award, and for the last four years has been ranked number one in an index of all the main credit management and debt collection companies in the UK, prepared by industry consultants OC&C.|
Call 0113 285 6612 or
|Moreton Smith has developed from an award-winning international debt collection agency, established in 1994, to a full credit management solutions organisation. We have four divisions within the business: E communications, which provides an e-mail to your customers, containing the invoice, statement, and a credit card payment portal; Credit Control outsource, where we act for you on your ledgers, and become an extension to your credit control function; International Debt Collection, where we collect your overdue accounts, in 21 languages around the world; and finally we provide a hosted credit management software that sits alongside SAP, Oracle etc, incorporating E communications, which can pay for itself.|
Contact Charles Mayhew MICM or Richard Brown MICM on 0207 490 9010 or e-mail
|A decent way of doing business. OnGuard is the market leader in credit, collections & complaints management solutions. Innovative software which contributes to downward pressure on the cost of working capital and the maximisation of Customer Intimacy. Our customers praise OnGuard software for its functionality in conjunction with the graphic interface, user friendliness and flexibility. We believe in a better way of doing business. Do you?|
For more information telephone +44 (0)20 8415 1067 or e-mail
|At Paladin Commercial Credit Management we specialise in assisting a wide range of businesses to improve their cash flow. Experts in debt recovery, sales ledger management and litigation, the team at Paladin work with our client partners to simplify their credit management challenges and improve the value of their receivables. We pride ourselves in our service proposition to our business partners, developing long-term relationships which are built upon effective communication and a common goal. Our business culture is open and transparent and our commercial fee structure ensures that you do not pay for unrecovered debts. Since inception in 1995 Paladin has collected over £120m worth of its customers’ overdue receivables and concluded over 40,000 accounts, nurturing an impressive portfolio of business clients ranging from small to medium enterprises through to international corporations. Contact George Miles, on 01923 800 397 or 07836 212 896.|
|The scotcall group’s understanding of every stage of the credit cycle is unparalleled – from early debt detection to the most innovative final debt solutions available from a single partner. Our coverage is second to none, with expanding bases across the UK and Ireland. The four companies within our group – resolvecall, scotcall, belfast collection services and eic in the Republic of Ireland – are highly valued partners for our clients in banking and finance, mail order and retail, telecoms, utilities and government agencies. We have revolutionised debt recovery, creating reactive strategies to keep you in control of every debt you are dealt. Our tailormade solutions work. For every unpaid debt, we aim to minimise risk and maximise your return. We thrive on optimum efficiency and effectiveness. scotcall group – outstanding range. outstanding service. outstanding results.|
|Tracesmart provide a range of data intelligence services, designed specifically to improve tracing and debt collection practices. Our online tracing and investigation tool, TraceIQ combines userfriendly search tools and intuitive functionality with a wealth of consumer data. Available data includes: Over 100 million landline and telephone numbers; Forwarding and previous address links; Official property register records; CCJ, IVA and bankruptcy records. Our powerful data cleansing solution, Smartcleanse, will enable you to maintain accurate and up-to-date debtor data. It will help you to save time, money and resources by allowing you to: Confirm whether or not a debtor is living as stated; Enhance contact rates through appended alternative contact numbers; Determine the quality of debt prior to purchase.|
We will provide you with a free trial* (TraceIQ) or audit* (Smartcleanse), and you can experience the benefits for yourself; simply contact us today on 029 2067 8555 or
. (*Subject to terms and conditions)
|VoiceSage’s suite of automated customer contact products are the smarter, more efficient way to communicate and engage with customers. We provide a range of cloud based solutions that enable clients to automate their business processes, improve their customer communications and to drive increases in their key business metrics. We are experts in Interactive Voice Messaging (IVM) and Interactive SMS text messaging.|
- Increase First Call Resolution to 96.5%
- Increase collections by over 22%
- Increased payments on "Promises to Pay"
- Deliver same performance with 65% F.T.E
- Customer Satisfaction rating of 99.5%
With over 2 million messages sent daily, VoiceSage has delivered cost reductions in excess £150 million to our clients. VoiceSage’s success has been built on intensive R&D, a passion for technology and our methodology of engagement. Because we offer a cloud base service, we can deliver value in days and weeks rather than months and years.
For more information call 0845 296 2595 or visit www.voicesage.com
|Restons Solicitors assists a number of market leaders in the finance, debt purchase and utility sectors with both secured and unsecured collections. Integral to the successful handling of our volume collections activity is the advice and support we offer to our clients on all aspects of recoveries, including the most complex CCA regulation issues. A fundamental understanding of commercial, reputational and compliance issues together with a focused, proprietary interest in our clients’ receivables means that we continue to excel in terms of recoveries, client satisfaction and complaint avoidance.|
or see www.restons.co.uk.
|Aktiv Kapital is a private limited company, operates in fifteen countries and is headquartered in Oslo, Norway. The Aktiv Kapital Group is one of the largest investors in non-performing consumer credit portfolios in Europe and Canada with more than 7m accounts and over EUR 18b under management. In the UK we have been investing since 2001. Our market leading analytical expertise supports market leading valuation capabilities and we provide confidence and trust in our portfolio management through established service platforms and pioneering customer centric collections approach.|
|Arrow Global is one of the largest, fastest growing and most innovative debt purchasers in Europe. Our data driven, compliance focused and customer centric business model offers a tailored approach for creditors and customers alike, and has proven to be a winning formula. With 3.8m accounts and £7bn under management, intensive data analysis and account segmentation help to ensure that each customer is offered the most suitable solution for their individual circumstances. We are committed to facilitating positive outcomes, and strongly believe what is good for the customer is also good for business.|
For further information, please visit www.arrowglobal.net or contact: Andrew Birkwood, Chief Investment Officer, 07860 432 320,
|Cabot Credit Management is a market leading acquirer and manager of consumer debt. Divided into four specialist businesses, Cabot Financial, Cabot Financial Ireland, Apex Credit Management and Apex Discovery Solutions it covers debt purchase, contingency collections and customer tracing. Cabot Credit Management has purchased assets of £7.1bn, managed assets of £1bn, cash collections of circa £20m per month and a 13 year unbroken track record of steady profitable growth. The Group employs over 700 people with offices in Kings Hill, Stratford-upon-Avon and Dublin and takes great pride in treating its staff and customers fairly. Apex Credit Management was awarded the Investors in People Gold Award in 2010.|
|gpb’s core knowledge and expertise lies in legal debt recovery. Our sophisticated call management system coupled with our team’s ability to deliver outstanding recovery performance, means we often collect where others fail. Constant chasing of late payments and overdue accounts is a frustrating drain on resources. We offer an innovative range of debt recovery actions designed to target delinquent debtors, accelerate payment and help you recover your debts in full.|
Find out how gpb could make a significant improvement to your bottom line. Contact Tony Kirton, CEO on
or Claire Brown, COO on
|Telsolutions.co.uk, use their industry experience to provide collections access to the latest technology services for collecting outstanding revenue. |
Under pressure to reduce the cost of debt recovery, collect more debt with limited resources? Removing software, hardware and delivering a ‘pay as you go’ cloud service, Telsolutions service enables: Through preference based communications and cascade contact strategies, dramatically increase contact rates with an industry unique technique; Multi channel blended campaigns to make intelligent decisions based on customer action or inaction, creating meaningful agent conversations; Insight – Gain an insight to customers and start profiling best contact methods.
|Sidetrade is the European leader for streamlining the Order-to-Cash process and reducing late payments, accelerating cash flow generation, and protecting your exposure to customer risk. Sidetrade offers a software-as-a-service solution that is complimentary to your own ERP and which generates both immediate quick-wins and sustained long-term results on a very low upfront investment. Realistic improvements typically include more than six days' reduction in DSO and over 30% reduction in AR FTEs within the first 10 months. Please contact us on +44 20 3427 3240, email
or visit www.sidetrade.co.uk.|
|IT Sonix produce award-winning contact centre technology. Premises-based or hosted (SaaS) pay-as-you-go solutions. Fully compliant with all international regulatory standards, including Ofcom and PCI-DSS. Dozens of major companies from every sector rely on IT Sonix technology. They secure an economic advantage through state-of-the-art technology that boosts productivity, quality, efficiency and sales.|
9 of the 10 largest call centres in Germany (and over 50% of the rest) rely on IT Sonix technology. Over 50,000 agents use IT Sonix software.
IT Sonix are experts in speech analytics & blended calling. Currently the only available true live-mode, real-time speech analytics. Monitoring of ALL agents DURING the call.
We are Authorised High Court Enforcement Officers, enforcing judgments throughout England and Wales. We are one of the largest, fastest growing and most successful firms of HCEOs, recovering far more than the industry average.
Simplicity - Our newest service for companies with volume judgments provides transparent, ethical enforcement:
· Low and clear fixed fees to debtors
· Choice of enforcement options
· The power of High Court enforcement
· End-to-end case management and service levels second-to-none
Our highly skilled and professional enforcement agents act with a social conscience and fair treatment of judgment debtors, particularly the vulnerable.
0845 668 9757
|Sigma Financial Group is a debt collection and portfolio purchase business offering services for the management of non-performing receivables.|
Sigma’s key differentiators are:
- Training - By empowering our employees through training, Sigma provides an environment where staff strive to maximise collections whilst delivering a superior debtor experience.
- Analytics - Proprietary score cards establish work-streams which maximise value. Our ability to escalate through different brands and seamless application of litigation produces effective and cost- efficient collections.
- Litigation - provision of market-leading litigation services, fully-integrated with our collection strategies, ensures maximisation of collections.
Contact Dave Sharp, head of sales and client services on +44 7713 114798 or at