CCR Interactive - in association with Phillips' Homecoll Service

As the economy starts to recover, collections professionals face the duel challenge of responsible collections in a competitive environment, where every collector needs to work for their share of limited customers' wallets. 

Debt sale, outsourcing, technology and modern collections techniques all play a part in collections success.

Download the Collections Stream delegate information pack here.

Economic Keynote Speaker
Trevor Williams, chief economist, Lloyds Banking Group, corporate
Mr Williams is one of the leading economic analysts of his generation, as well as being chief economist at Lloyds Banking Group, corporate, he is also one of the elite voting members of the Institute of Economic Affairs’ influential shadow monetary policy committee and is a well-respected analyst in the national and international media, appearing regularly in The Times, BBC television and radio, The Independent, The Express, Bloomberg, and The Financial Times, as well as Lloyds’ own podcasts.

Stream Chair
Peter Wallwork, chief executive officer, Credit Services Association and Debt Buyers & Sellers Group

Stream Speakers

• Mark Thundercliffe, chief credit officer, HSBC
  Treating customers fairly and improving cash collection in continuing difficult times.
• Stuart Sykes, head of collections, ICICI Bank UK
  Collecting from SMEs – the keys to success.
  
• Brian Morgan, credit services manager, Veolia Environmental Services (UK)
  Best practice telephone techniques – getting it right.
  
• Gary McCready, director - finance operations, The Carphone Warehouse
  Customer segmentation, risk modelling and credit reference data - their link to the collections process.
• Rita Hall-Hughes, head of the debt collection team, consumer credit group, the Office of Fair Trading
  The forthcoming consultation on the update to the Debt Collection Guidance.
  
• David Morpeth, head of operations, Black Horse Finance
  Lean operations thinking in a collections and recoveries world.
  
• Sue Chapple, senior manager - revenue management, EDF Energy
  

Topics to be discussed include:

• Increasing your share of your debtors’ wallets.
• Successful telephone techniques.
• Improving cash collection in continuing difficult times.
• Motivating your team.
• Treating customers fairly.
• What the regulators require.
• Developing a true partnership with your service providers.
• Modern collections technologies.
• Debt management and insolvency remedies.

Find out more about CCR-interactive in 2010
To find out more information, or to book your place, please contact Alison Lucas on 01702 341948 or click here to send an online enquiry.